Privacy Policy

We collect information you provide directly to us, including: • Personal details: Name, phone number, email address, age, and gender • Medical information: Health conditions, symptoms, treatment history, and injury details • Appointment information: Booking details, visit history, and therapy notes • Communication data: Messages sent via WhatsApp, email, or our consultation form • Technical data: IP address, browser type, and website usage analytics (via Google Analytics) We collect this information to provide you with the best possible physiotherapy care.

Your information is used for the following purposes: • To schedule and manage your physiotherapy appointments • To provide personalized treatment plans and clinical care • To send appointment reminders and follow-up communications via WhatsApp or email • To respond to your queries and consultation requests • To improve our services and website experience • To comply with healthcare regulatory requirements • To send health tips and educational content (with your consent) We will never sell or rent your personal information to third parties.

All medical information you share with us is treated with strict confidentiality in accordance with medical ethics and applicable Indian healthcare laws. Your health data is: • Stored securely with restricted access • Only accessible to treating physiotherapists and essential clinic staff • Never shared with insurance companies, employers, or third parties without your explicit consent • Retained for the period required by healthcare regulations

Our website uses cookies and Google Analytics to understand how visitors use our site. This helps us improve user experience and content. Types of cookies we use: • Essential cookies: Required for website functionality • Analytics cookies: Google Analytics (GA4) to track page views and user behaviour • Marketing cookies: Google Tag Manager for targeted healthcare content You can disable cookies through your browser settings. This may affect some website functionality.

When you contact us via WhatsApp or our consultation form, we may store your contact information to: • Respond to your query • Schedule appointments • Send session reminders • Share post-treatment exercises and advice You can opt out of non-essential communications at any time by informing us.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, or loss. Our security measures include: • Encrypted data storage • Restricted staff access to patient records • Regular security reviews • Secure communication channels

You have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your data (subject to regulatory requirements) • Opt out of marketing communications • Request a copy of your treatment records To exercise these rights, contact us at info@omniphysiocare.com or call +91 74833 97055.

We use the following third-party services that may process your data: • Google Analytics & Google Tag Manager (website analytics) • Google Maps (clinic location) • Nodemailer/SMTP (email communication) • Twilio (WhatsApp messaging) These services have their own privacy policies and we encourage you to review them.

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or email. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your data, please contact us: 📧 Email: info@omniphysiocare.com 📞 Phone: +91 74833 97055 📍 Address: Brookfield, Bangalore, Karnataka - 560037